Overview
iTero problems in a practice usually fall into three buckets: the cart can’t reach the network, the local iTero services aren’t pushing scans up, or Align/MyiTero has the case but your workstation can’t see it. Start with whether one cart or every cart is affected — that answer cuts the search in half.
Align publishes status for cloud-side issues. If every practice location is failing the same way at once, check Align status before rebuilding anything local.
Common failures
Related systems
Imaging that depends on finished scans often fails next — Cloud9 imaging launch, Dolphin patient images, or lab portals waiting on STL/PLY. Fix sync first; then re-open the downstream app.