Orthodontic IT Help Library

When the scanner, PMS, or imaging server is down — find the failure, try the fix, get chairs moving again. No gate. No form.

Filter

iTero

Scanner connectivity, sync, MyiTero cases, calibration.

Open hub → iTero · Won’t sync

iTero scans aren’t syncing

Scans stuck on the cart or missing in MyiTero.

Fix it → Cloud9 · Login failure

Cloud9 login failures after a Windows update

Works yesterday, fails after Patch Tuesday.

Fix it → Dolphin · Can’t connect

Dolphin can’t connect to the server

Imaging or Management won’t reach the DB host.

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Roadmap

What this becomes

These three problem pages are a sample of a system — not the whole library. The production build is a ~50-page troubleshooting library on impact360.com, filtered by system and symptom, written the same way: fastest fix first, real UI paths, no fluff.

Tier 1 — build first

Where an orthodontic specialist is the most credible answer.

iTero
Ortho2 Edge
Cloud9
Greyfinch
Dolphin (Imaging + Management)
OrthoTrac
3Shape TRIOS

Tier 2 — expand next

Higher volume, more contested by generalist dental IT.

Dexis
Dentrix / Dentrix Ascend
Sirona / Primescan
Planmeca
Carestream
i-CAT / CBCT units

Also planned: evergreen guides (ransomware first hour, second-location IT build order, email security in plain language) and a live email security check tool. This prototype’s tool page is a labeled demo of that idea.